Role: IT Support Engineer. Location: Bromsgrove (Hybrid Working). Salary: £30,000 + Paid Certifications. Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career.
Technologies
* Windows 10/11 & Windows Server
* Microsoft 365 (Teams, Exchange, SharePoint)
* Networking (DNS, DHCP, firewalls, switches, VPNs)
* VMware & Virtualisation
* Azure cloud services
* Hardware troubleshooting & device configuration
* General IT support, ticket management, and customer communication
What You'll Be Doing
* Resolving user issues across desktops, servers, cloud and network environments
* Supporting the second and third line engineers in technical issues and projects when required
* Monitoring systems, escalating complex issues, and helping improve processes
* Collaborating with senior engineers to expand your technical knowledge
* Providing excellent customer service with a proactive mindset
Qualifications
* 1-2 years' experience in an IT support or helpdesk role
* A solid understanding of Microsoft technologies and basic networking
* A passion for learning and improving your technical skills
* Strong communication skills and a customer-focused approach
* Someone who enjoys problem solving and working as part of a team
Benefits
* £27,000 salary
* Hybrid working
* Paid professional certifications (Microsoft, Networking, Security etc.)
* Great culture, supportive management, and ongoing career development
* Exposure to modern technologies across cloud, virtualisation, networking and more
* Opportunity to progress into 2nd line, cloud, networking or project roles
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