Group1 Southend is looking for a Service Advisor.
Your role
In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. With the right support from us, you’ll be able to progress as high as you can aim.
What you will be doing?
* Warmly welcome and engage customers in a friendly and professional manner throughout the day.
* Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
* Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
* Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
* Schedule vehicles for appointments in the workshop efficiently and accurately.
* Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
* Maintain precise and up-to-date customer records within our systems for effective service management.
Your profile
Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
* Excellent communication skills, with the ability to engage effectively with customers and colleagues.
* Demonstrated experience in delivering exceptional customer service.
* Skilled at identifying customer needs and opportunities for upselling.
* Excellent time management skills and the ability to work under pressure.
* Previous experience in a target-driven role, demonstrating the ability to meet goals.
* Must hold a valid UK driving licence.
Rewards
There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:
* 24/7 online access to healthcare professionals.
* Car purchasing and lease schemes.
* Servicing, parts & accessory colleague discounts.
* Enhanced holiday allowance with length of service.
* Paid day off for your birthday.
* Company share purchase plan.
* Loan plans for colleagues, including toolbox and travel tickets.
* Colleague referral payments.
* Industry-leading family-friendly policies.
* Numerous training, learning, and development options to suit everyone.
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