Overview
Mortgage Processing Administrator role at ClearScore. This is a dynamic, hands-on role supporting the processing team to ensure customer loan applications are handled efficiently and accurately—from initial receipt through to loan pay-out. The environment is friendly and fast-paced, requiring attention to detail, organisation and customer service.
Key Responsibilities
* Maintain punctuality and professionalism in line with company standards
* Sort and distribute incoming post
* Order and chase BSQs and valuations via phone and lender portals
* Update and maintain records using our CRM system
* Return customer documents where applicable
* Perform general administrative tasks: faxing, photocopying, etc
* Provide ad-hoc support to team managers
* Attend training sessions to enhance role performance
About You
To succeed in this role, you'll be a motivated self-starter who works well both independently and within a team. You’ll also be comfortable juggling a variety of tasks while maintaining a high level of accuracy and professionalism.
Essential
* Excellent computer and keyboard skills
* Previous experience in administration and/or customer service
* Strong written and verbal communication skills
* Ability to prioritise tasks and work under pressure
* Strong numerical and analytical skills
* High attention to detail and accuracy
* Positive, flexible, and proactive attitude
* Strong team collaboration and interpersonal skills
Desirable
* Background in financial services
* Experience working with loan or mortgage systems
What You Get
* Basic salary up to £32k - OTE £45K
* Hybrid working (3 days in the office and 2 days from home)
* 25 paid holidays and a “duvet day” on your birthday
* Private health and dental cover - including mental health support through Bupa
* GP office visits
* Life assurance scheme
* Up to 4% matched pension
* Regular Lunch and Learns with guest speakers
* Dog-friendly office
* Daily breakfast and free snacks
* Access to discounts via Cobens Extras
* Free sports and social clubs
* Continued investment into learning and development
* Leadership-led training
* In-house psychotherapist
* Financial coach to help you plan and achieve your goals
* Generous maternity and paternity plans
* Culture and inclusion representatives
* Transparent pay structure and a career growth plan
Equal Opportunities
ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.
* Minimum 3 days per week in-office
We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/mentorship opportunities.
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
Inclusion Policy
We are an equal opportunity employer and celebrate diversity. Please see our People Policy Notice for more information.
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