Customer Experience Manager
Basic Salary £45,000
34 Days Holiday (Inclusive of Public Holidays)
Pension
Healthcare
Life Insurance
The Role - Customer Experience Manager
Following continued growth this market-leading organisation now seeks to recruit a Customer Experience Manager. Responsibilities include:
Ensuring that every customer interaction reflects the commitment to service excellence
Driving exceptional customer satisfaction and loyalty
Managing customer complaints
Monitoring key customer metrics, leveraging data analytics and implementing improvements
Your Background - Customer Experience Manager
To be considered for this role you should be able to demonstrate:
Degree in Business, Marketing, Data Analytics or similar
Experience in customer experience management, service operations or similar
Strong analytical skills with proficiency in data visualisation tools
Familiarity with customer feedback platforms and CRM systems – SalesForce
The Company - Customer Experience Manager
Medical instrument and device manufacturer
Established over 60 years
Extensive product range and global presence in over 35 countries
Global business with an inclusive and caring culture
This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business