Remote, UK-based · Full-time · Competitive base + uncapped performance bonuses
GenePlanet is a global biotech group operating in 45+ markets, with 5,000+ medical partners worldwide. We're expanding our premium non-invasive prenatal testing (NIPT) service across the UK — and we're building the team to lead it.
We're hiring a UK Customer & Partner Coordinator to be a commercial point of contact for our NIPT service in the UK. You'll combine patient-facing customer support with hands-on coordination across our growing UK clinic and partner network.
Tasks
What you'll do
Patient side (online channel)
* Convert online enquiries into NIPT sales through warm, consultative phone conversations
* Coordinate home phlebotomy and clinic appointments for patients
* Be the trusted point of contact for patients from first enquiry through to test results
* Respond promptly and empathetically — pregnancy is sensitive territory
* Track conversion rates, customer feedback, and experience metrics
Partner side (offline channel)
* Support our growing UK network of clinics, ultrasound centres, and mobile phlebotomy providers
* Coordinate test orders, kit logistics, and result delivery between partners and our international laboratory network
* Be the operational bridge between UK partners and our global HQ team
* Build strong working relationships across the network — these are the people who'll send us volume
You'll also feed insights back to our marketing team — what patients ask, what messaging lands, where channels need sharpening.
Requirements
You're the right fit if you have
* 2+ years in sales, customer service, contact-centre, or healthcare coordination roles
* A sales-oriented mindset — you enjoy turning interest into commitment over the phone
* Fluent English with the empathy that pregnancy-related conversations require
* Strong organisational skills — you'll juggle patients, partners, logistics, and reporting
* Comfort working independently — this is a remote role with real autonomy
* A medical, healthcare, or biotech background (nice to have)
* Some marketing or commercial savvy (nice to have)
Benefits
What we offer
* Remote-first — work from anywhere in the UK. Occasional travel to partner sites.
* Competitive base salary + uncapped performance bonuses — clear tiers for sales conversions and operational delivery
* Direct exposure to commercial leadership — you'll work directly with our UK leadership and our global HQ team. No middle layer.
* Real growth path — as our UK operation scales, this role grows with it. We expect the right person to move into account management, partner success, or commercial leadership over time.
* Truly global environment — work alongside colleagues across 45+ markets worldwide, with direct exposure to insights from markets across Europe, Asia, the Americas, and beyond. English is our working language.
* A mission that matters — you'll be helping pregnant women across the UK access faster, more accurate prenatal screening
* Equipment and travel covered — laptop, mobile, UK travel budget for partner visits
About GenePlanet
GenePlanet is a global biotech group specialising in preventive genetic testing, with operations across 45+ markets and partnerships with thousands of medical providers worldwide. Our NIPT service uses a comprehensive 218-gene panel with home phlebotomy included as standard, supported by our international laboratory network. The UK is a key growth market for us, and we're investing in the team, partnerships, and infrastructure to make it a long-term success.
GenePlanet is the leading European provider of innovative healthcare and lifestyle solutions based on preventive genetic testing. We specialise in preventive genetic tests that are intended for the end user. We also offer clinical genetic tests which help doctors with their therapeutic procedures, and blood tests for monitoring individuals' current state. Our tests adhere to the highest standards of quality and are based on the latest scientific discoveries. We provide people with information which can help them adjust their lifestyle and take measures that will provide additional protection from health risks due to genetic predispositions.