Caba's purpose caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life. our values We make a difference. We work best together. We do the right thing. We are dynamic. At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day. the role As a Senior Support Officer, you’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You’ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba. what you’ll do Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support Guide and support the team through technical supervision, case reviews, and real-time advice Drive quality and continuous improvement in processes, templates, and advice delivery Oversee grant applications, preparing reports and making recommendations for approval Champion the service user perspective, sharing insights to shape and improve our services Ensure safeguarding and compliance standards are always met what you’ll bring Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs Strong technical knowledge and the ability to coach and guide a team Excellent communication and record-keeping skills, with a sharp eye for detail Confidence using IT systems, including CRM databases, Word, Excel, and Teams Qualifications in relevant specialist areas, safeguarding, and financial advice why work for us We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career: financial security & time off: Up to 10% employer pension contributions Private medical insurance, income protection, and life assurance 25 days’ annual leave plus bank holidays Enhanced family-friendly policies wellbeing & lifestyle: Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services Eye tests and contributions towards DSE glasses On-site electric car charging points Two paid volunteering days each year growth & development: Learning and development budget to support your progression Opportunities to grow and collaborate through forums and project groups