Job Description
Job Title: Ergonomic Team Lead
Location: Fully remote working, although occasional training days at the London office will be required
Salary: £35,000 per annum
Job Type: Full Time, Permanent
Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education.
We are a Social Enterprise that works with disabled people, providing specialist computer equipment and 1-1 teaching.
Please note that we are a disability-confident employer and therefore we guarantee to offer all disabled candidates that meet the minimum criteria for the role an interview.
About the role:
The role of the Ergonomic Team Lead is to manage the Ergonomic Team and provide effective guidance, supervision, and communication across all levels of the service.
The Team Lead will be the main contact point for all team members within the service, ensuring smooth operations and effective collaboration with the wider teams resulting in an exceptional customer journey.
Key duties:
Engagement Support Management:
1. Ensure the practical management of incoming calls in line with relevant SOP, as well as ensuring that the levels of support on calls are tailored to ensure optimal engagement and support of customers.
2. Ensure that orders are managed in line with relevant SOPs, ensuri...