Immigration Caseworker
We are seeking a motivated Immigration Caseworker to train to IAA Level 2 and provide high quality advice to people experiencing immigration issues.
Position: Immigration Caseworker Salary: £27,089 to £28,783 per annum, dependent on experience Location: Bournemouth, Christchurch and Poole Hours: Full time, 37 hours per week Contract: Fixed term, 12 months Closing Date: Monday 2 March 2026, 9am
About the Role
This role has been created as part of a funded project to train two Immigration Caseworkers to IAA Level 2 and expand local immigration advice provision. Immigration advice is regulated and highly complex, so you will follow a structured training programme while managing an independent caseload with support from a specialist team.
Key responsibilities include:
Working towards an agreed IAA qualification level with a personalised training plan
Keeping accurate training and supervision records in line with regulatory requirements
Providing face to face and remote immigration advice to local residents
Managing a caseload and preparing applications, letters and supporting documentation
Liaising with statutory and non statutory bodies on behalf of clients
Maintaining clear, compliant and confidential case records
Supporting colleagues with immigration related queries
Keeping up to date with immigration law, policy and best practice
Contributing to service development, reporting and quality assurance
Representing the service at relevant meetings and with partner agencies
About You
You do not need previous experience as an Immigration Caseworker, but you must be able to demonstrate the potential to work in a regulated advice environment.
Essential skills and experience include:
High level of written and spoken English
Strong writing skills for reports, letters and submissions
Ability to manage multiple tasks with excellent attention to detail
Experience of working with vulnerable people in a sensitive and professional way
Confidence using IT systems for case recording and document production
Ability to follow procedures and maintain high standards
Strong interpersonal and communication skills
Commitment to equality, diversity and inclusive services
Applications are welcomed from people with lived experience of migration.
About the Organisation
The organisation provides free, independent and confidential advice to thousands of people each year across Bournemouth, Christchurch and Poole. Services include welfare, benefits, debt and specialist projects such as immigration and hate crime support. The organisation works locally while being part of a national advice network, using evidence from client work to improve services and influence change.
In Return
Ongoing training and development
Generous annual leave
Access to online health and wellbeing resources
Employee Assistance Programme
Employer pension contributions
Life leave policy, including an extra day’s leave for your birthday
Other roles you may have experience of could include: Immigration Adviser, Caseworker, Advice Worker, Support Worker, Welfare Adviser, Legal Support Officer, Client Adviser, Project Worker, #INDNFP
If you are organised, motivated and keen to build a career in immigration advice while supporting people at a critical time in their lives, this could be a great next step.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation