Salary: £45k basic, plus bonus and excellent company benefits
This is an exciting opportunity for an experienced Workshop Controller to join the UK’s leading Accident and Collision Repair specialist in our increasingly busy site in Newcastle
The Role
As Workshop Controller, you will be responsible for the day-to-day operation of the workshop, ensuring productivity, quality, and customer service targets are achieved while maintaining a safe and positive working environment.
Key Responsibilities
1. Lead, motivate, and develop a team of technicians, painters, MET technicians, and support staff
2. Drive workshop productivity and efficiency to maximise performance
3. Monitor and manage repair quality, ensuring manufacturer and company standards are met
4. Oversee work allocation and workflow management to minimise vehicle repair times
5. Ensure KPI, financial, and operational targets are achieved
6. Manage customer expectations and support the resolution of escalated issues
7. Promote a culture of accountability, teamwork, and continuous improvement
8. Ensure compliance with health and safety regulations and company procedures
9. Control workshop costs, labour performance, and resource planning
10. Work closely with the leadership team to identify opportunities for growth and improvement
Another very important aspect of the job is teamwork as you will be working with other colleagues in the Bodyshop as well as across other functional areas. There is a family feel and buzz where everyone helps each other to achieve the goals of the site and to ensure our customers are consistently delighted with the service we provide. It’s an amazing team!
Key to your success is your ability to produce work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.
About you
11. Ideally you are qualified to NVQ level 3/City & Guilds or ATA qualified with a solid Bodyshop background - as a Bodyshop Controller, Workshop Manager or Quality Controller within a Car Dealership, Body Repairer or Crash Repair Centre, whether the job at hand is routine or more complex, you will know just how to solve it.
12. You come from a fast-paced background - you know how to work in a standard job time structure with a focus on producing compliant, high-quality work.
13. You can do more than one thing at once - you can be sure you will never be looking for something to do, so being able to prioritise and plan your work is key.
14. You will have a full UK/EU Driving Licence
15. You get involved in every part of our business - you take pride being part of the FMG Repair Services team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
16. You take pride in providing a great customer experience each day - you understand what is important to your customers and suppliers.
Why choose FMG RS?
Of course, we offer a fantastic basic salary, but there’s much more to being a Workshop Controller and Assistant Manager at FMGRS than just that. Some of our most popular benefits include (but aren’t limited to) …
17. fantastic monthly bonus schemes!
18. 23 days annual leave, plus an extra dayoff to celebrate your birthday!
19. free life assurance (x2 your basic salary)
20. exclusive colleague-only vehicle-leasing schemes
21. pension & save-as-you-earn share scheme
22. A Benefits App giving a huge range of retailer discounts and cashback deals
23. well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
24. Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
We’re going places …
25. You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
26. We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
27. We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;