Customer Services Representative
* Annual Salary: £28,000 - £32,000
* Location: Ipswich
* Job Type: Full-time, Permanent
Join a leading logistics provider as a Customer Services Representative in Ipswich. This role is ideal for proactive, detail-oriented professionals passionate about delivering exceptional customer service. You will be the vital link between clients, suppliers, and internal teams, ensuring service excellence and customer satisfaction.
Day-to-day of the role:
* Liaise with customers, suppliers, and colleagues across the European network to ensure smooth operations.
* Oversee and develop transport operations to meet or exceed customer expectations.
* Monitor and respond to the Customer Service mailbox, addressing queries and managing communications.
* Create and manage client orders with high accuracy, ensuring all data is up-to-date and correct.
* Maintain and update CRM and TMS systems with rates, quotations, and order templates.
* Resolve customer queries and operational issues promptly and professionally.
* Compile and report on KPIs as required to track and improve service performance.
* Uphold and promote the professional image of the organisation at all times.
Required Skills & Qualifications:
1. Excellent communication and interpersonal skills.
2. Strong attention to...