Telephone Receptionist
Location: Hybrid - 1 day a week in the Wilmslow Office
We're Citation - one of the UK's leading names in HR, Employment Law, Health & Safety, and all things compliance. We're not your typical service provider. What sets us apart? Our people. They bring not just expertise, but personality, passion, and a genuine love for what they do.
The Role
We're on the lookout for a vibrant and confident individual to join our brilliant Client Support team. In this role, you'll be at the heart of delivering an outstanding experience to our clients - making sure every interaction is smooth, helpful, and genuinely supportive from start to finish.
It's a fast-paced environment, with the team handling between 400 to 600 calls each day from a wide range of clients who need to speak with our HR, Health & Safety, and Client Support experts. That means we need someone who's not only a fantastic communicator but also thrives under pressure, stays cool-headed, and knows how to make every caller feel looked after.
Responsibilities include:
* Speaking to a wide range of people - from junior team members to senior decision-makers - all over the phone.
* Handling back-to-back calls with confidence, clarity, and a genuine passion for helping people.
* Asking the right questions to gather key information quickly and accurately.
* Logging client details with care and precision, making sure nothing gets missed.
* Transferring callers to the correct department swiftly and smoothly - making their experience seamless from the very first “hello”.
We're open to all backgrounds. What matters most is your ability to work at pace, ask the right questions, dig a little deeper when needed, collaborate well, and bring lots of positivity.
Here's a taste of the perks we roll out for our extraordinary team members:
* 25 Days of Holiday + 8 Bank holidays: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
* Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off.
* Post-Wedding Bliss: Newlyweds, we've got something special for you! Extra weeks of holiday to bask in the glow of post-wedding happiness.
* Growing Families: Expectant parents receive vouchers and special perks to celebrate the newest addition to your family.
* Healthcare cash plan: Your well-being is our priority. We offer private healthcare to ensure your peace of mind and keep you feeling your best.
Hit Apply now to forward your CV.
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