Field Service Engineer – Cambridge
Merck Life Science invites applications for a Field Service Engineer based in Cambridge, United Kingdom.
As a Field Service Engineer, you will be the technical backbone of our Life Science business. Your role is crucial in ensuring our customers receive the highest quality service and support.
Responsibilities
* Installation & Commissioning: Expertly install and commission instrumentation, predominately lab water purification systems at various client sites, ensuring optimal performance from day one.
* Maintenance & Servicing: Perform regular maintenance and servicing to keep systems running smoothly, preventing downtime, and ensuring reliability.
* Repairs: Diagnose and repair any issues with precision and speed, minimizing disruptions for our clients.
* Validation: Validate and calibrate equipment to ensure compliance with industry standards and client specifications.
* Customer Support: Provide exceptional support and training to customers, empowering them to utilise our systems to their full potential.
* Travel: Enjoy a dynamic role with travel predominantly around the Cambridge area, offering new challenges and experiences every day.
Qualifications
* Minimum HNC or equivalent in an engineering or scientific discipline.
* Technical Expertise: Strong technical background in field service, particularly in lab equipment, or at least 2 years experience within a lab environment.
* Problem‑Solving Skills: Ability to diagnose and troubleshoot issues efficiently.
* Customer Focus: Excellent communication skills and a customer‑centric approach.
* Adaptability: Flexibility to travel and adapt to varying work environments.
* Team Player: Collaborative mindset and the ability to work independently.
* Experience: Previous field service experience is a plus, but not mandatory; comprehensive training and onboarding will be provided.
* Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
* Location: The successful candidate will be located within 40 minutes of Cambridge.
What we offer
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress.
Other Details
* Seniority level: Associate
* Employment type: Full‑time
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