Company Overview
Motorola Solutions is a global company focused on people and safety. Our critical communications, video security and command center technologies support public safety agencies and enterprises, enabling coordination for safer communities, safer schools, safer hospitals and safer businesses.
Department Overview
The UK Software Enterprise Support team maintains and supports IAAS, Pronto Hosted Services and the Guardian Public Safety Solution.
Pronto Hosting Services is part of the Pronto suite of applications from Motorola Solutions. It enables officers to access information in national and local databases on a mobile device while in the field, allowing information to be reused to complete processes digitally and to manage and submit accurate information directly from the front line. Pronto supports road traffic, community policing, criminal justice, crime investigations and back-office management, delivering paperless policing to the front-line and reducing complexity.
Guardian Public Safety Solution is a mission-critical secure control room solution providing integrated voice, data, CAD and multimedia communications hub to harness the power of software as a service, simplifying control room IT management and reducing risk with enhanced communication functionality to meet the needs of the UK’s emergency services.
Role Overview
This role is primarily remote with occasional travel into our Rugby offices.
Provides incident investigation and gathers information to enable incident resolution, ensures that incidents are handled according to agreed procedures and priorities, diagnoses incidents and advises relevant persons/customers of actions taken.
Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes resolved incidents.
Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners to minimise probability of recurrence.
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
Provisions/installs, configures and maintains infrastructure services and components. Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution. Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts. Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Supports changes to work practices to support capture and use of knowledge.
Provide a 24/7 support service utilizing an on-call pattern.
Basic Requirements
Person specification:
* Fundamental Knowledge of VMware and NSX
* Fundamental Knowledge of Microsoft Server Family including core servers, High availability always-on clustering, IIS (web hosting), Application Request Routing, file shares
* Fundamental Knowledge of network principles, WAN technologies, routing and Global Load balancing
* Fundamental Knowledge of Microsoft SQL
* Experience with SIP technologies including WebRTC
* Experience with/architecting or supporting Azure
* Strong troubleshooting and problem-solving skills
* Strong business/customer facing experience
* Experience/Desirable with Web Map Services
* Experience/Desirable with REST API interfaces
* ITIL Foundation
* Must be able to work on-Call
* Experienced with AI-enhanced productivity tools
* Must be able to attain NPPV3 and SC clearance. Must be a resident of the UK for a minimum of 3 years to obtain
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
* Competitive salary and bonus schemes
* Two weeks additional pay per year (holiday bonus)
* 25 days holiday entitlement + bank holidays
* Attractive defined contribution pension scheme
* Private medical insurance
* Employee stock purchase plan
* Flexible working options
* Life assurance
* Enhanced maternity and paternity pay
* Career development support and wide ranging learning opportunities
* Employee health and wellbeing support EAP, wellbeing guidance
* Carbon neutral initiatives/goals
* Corporate social responsibility initiatives including support for volunteering days
* Well known companies discount scheme
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Additional Information
Travel Requirements: Under 10%
Relocation Provided: None
Position Type: Experienced
Referral Payment Plan: Yes
Company: Motorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
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