Retail Customer Advisor (Lowestoft) – 20 hours
Location: 73 London Rd North, Lowestoft, United Kingdom, NR32 1LS
Salary: £13.72 per hour + on‑target bonus of 15% (paid monthly based on store performance)
Working Hours: 20 hours across 4 days per week, including weekends on a rotation basis
Part‑time customer‑facing role at Three UK. Your focus will be to understand and meet each customer’s needs, support our products and services, and contribute to sales targets.
Full training will be provided. No prior knowledge of our products is required – ambition and drive to learn are key.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
* Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Work well within a team, contributing to a positive and high‑performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Qualifications
Ambition, drive to learn, and a strong customer‑service orientation.
Full training provided – no prior experience required.
What we offer
Competitive pay and bonuses, up to 31 days off plus 2 bank holidays, and a benefits package that includes discounts, vouchers, a pension plan, and more. Ongoing development opportunities are available to build skills and confidence.
EEO & Accessibility
We believe everyone should have the opportunity to interview for a role that matches their skills. Our Talent, Diversity & Inclusion teams and employee‑led DEI Networks identify reasonable adjustments to help you perform at your best during the interview process. Contact us for accommodations.
Job Location
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