Key Responsibilities:
1. Team Leadership & Development: Inspire and manage a regional service team, fostering a high-performance culture, team wellbeing, and job satisfaction.
2. Business Growth: Drive the growth of the service business in the region through the development and execution of strategic goals.
3. Customer Service Excellence: Ensure customer service agreements are exceeded through proactive resource allocation and service delivery.
4. Safety Focus: Uphold and champion strong health and safety standards across all operations.
5. Sales Enablement: Use data to identify sales opportunities, develop strategy, and convert leads into business, particularly in service-related offerings.
6. Customer Relationship Management: Build and maintain strong, trust-based relationships with customers, staying attuned to their needs and mar...