Business Analyst / Change Manager required near Maidstone in Kent paying upto 60k Discretionary performance linked Annual Bonus to lead the IT Change Management team consisting of Business and Test Analysts, it is a Hybrid role, 4 days in the office after probation. Along with strong demonstrable Change Management experience they require knowledge is Azure DevOps of Click Up and SQL with an understanding of C# and Classic ASP would be beneficial. We need someone who can take user stories and convert them to functional documentation. Must have excellent documentation skills, and able to spin many plates/projects at time and have excellent communication skills Near Maidstone, Kent | Up to £60k Annual Performance Bonus | Hybrid - 4 Days in Office After Probation Are you a strategic thinker with a passion for change management and system design? Join a successful, fast-growing company near Maidstone as their Business Analyst / Change Manager you'll lead a dynamic IT Change Management team focused on aligning bespoke systems with evolving business needs. This is your chance to make a real impact - managing critical system change projects from design through to beta testing while mentoring Business and Test Analysts. This hybrid role offers flexibility, autonomy, and the opportunity to play a key part in shaping business-critical systems and processes. Your Mission Own the system roadmap - plan improvements and keep pace with strategic goals Manage and deliver change projects from concept to implementation Lead and mentor a team of Business and Test Analysts, setting clear goals and fostering collaboration Drive process improvement, documentation, and risk mitigation Translate business requirements into technical design documents and clear project artefacts Collaborate with senior stakeholders across departments to ensure system enhancements align with business priorities Champion change control, managing the full lifecycle from idea to implementation Conduct out-of-hours testing once per week What You'll Be Doing Create documentation such as Project Roadmaps, Technical Design Specs, Use Case Diagrams, ERDs, Test Scripts & User Guides Facilitate workshops to elicit requirements and align stakeholders Support continuous improvement using Agile, Waterfall, or Kanban methodologies Communicate clearly and confidently across all levels of the business Ensure technical designs and solutions are robust, scalable, and user-focused What You'll Bring Essential Experience & Skills: Strong background in Change Management and systems/process design Demonstrable experience managing end-to-end software development lifecycle Proven leadership and team management skills Comfortable using tools like Azure DevOps, ClickUp, SQL, and Microsoft Office (Word, Excel, Visio, PowerPoint) Stakeholder engagement and facilitation skills Experience creating technical specifications and user stories Understanding of Agile, Waterfall, or Kanban methods Desirable Know-How: Knowledge of C#, Classic ASP, or Java Familiarity with software testing and QA processes The Ideal Candidate Will Be Highly analytical and detail-oriented A confident communicator with a plain-English approach Adaptable, with a resilient mindset and strong problem-solving skills Organised, with the ability to juggle multiple projects and shifting priorities A supportive leader, committed to team development and collaboration Results-driven, tracking KPIs and proactively managing risks