Do you take pride in delivering excellent customer service? Do you enjoy multi-tasking and finding solutions? Are you passionate about organising and facilitating social events? McCarthy Stone is looking for a Relief House Manager to join our team, covering ad hoc shifts around Hertfordshire and Essex.
Hours: Flexible hours to be agreed with the Operations Manager
Hourly rate: £13.37 per hour
Mileage will be paid.
Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression, and the opportunity to work in beautiful surroundings.
About the Role of a Casual House Manager
We seek a customer-centric House Manager to exemplify our high-quality customer standards. The role involves front-of-house management, facilities, event coordination, and customer service.
Some duties include:
1. Helping Homeowners settle into their new homes.
2. Providing professional front-of-house service and welcoming visitors warmly.
3. Offering help, support, and advice to Homeowners as needed.
4. Promoting good communication between Homeowners, their families, and our partners and suppliers.
5. Managing the development's gardens and grounds to ensure a safe, secure, and well-maintained environment.
6. Dealing professionally with emergency situations.
7. Facilitating social interactions and helping Homeowners enjoy retirement living.
Candidate Key Competencies
* Excellent communication skills with a positive “can do” attitude.
* Extensive experience in customer service roles.
* A professional approach with high standards.
* Reliability and flexibility to handle out-of-hours calls and emergencies.
* Ability to thrive in a busy, varied environment.
* Resilience and effective problem-solving skills.
* Basic awareness of Health and Safety is advantageous.
* Proficiency in Microsoft Word and Outlook.
* First aid qualifications are a plus.
Join McCarthy & Stone, a successful and expanding national company, and receive the support to meet your career goals. Could this be the perfect role for you?
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