Our outstanding and successful client, a national IT Service Provider who support some of the biggest household names in the UK, is looking to recruit an experienced IT Field Technician on a permanent basis.
You will be based in the Essex & Northeast London area and attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success, making a tangible difference for customers.
Location & Travel
Location: Essex & North London region (on-site visits + remote reporting). Travel: Significant regional travel with some overnight stays; full expenses and accommodation provided.
Vehicle & Hours
Company Van and fuel card provided. Full, clean manual UK licence required. Monday to Friday core hours 8am-5:30pm, with 1 in 8 weekends.
Salary & Benefits
Salary will be £26,300 (£24,200 + £2,100 for standard weekend overtime) plus additional overtime. Benefits include 23 days holiday per annum + bank, private healthcare through BUPA, death in service (4 × salary), group income protection, company pension.
Responsibilities
* Visit customer sites to diagnose and resolve EPOS, network, and business system issues.
* Capture photographic evidence and compile clear, actionable reports.
* Coordinate fixes – liaise with management, IT providers, and third parties.
* Mediate IT solutions between franchisees, service desks, and IT contractors.
* Ensure accurate stock tracking and report completion for smooth operations.
* Keep stakeholders informed and updated at all times.
Qualifications & Requirements
* Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems.
* Excellent customer service skills and ability to communicate effectively with internal and external customers, stakeholders, and third parties.
* High degree of flexibility in terms of hours of work and location.
* High level of health, safety, and environmental compliance.
* Full clean driving licence.
* Clean DBS required.
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