Job Overview
The postholder will work closely with the Skull Base Neurosurgery team to provide comprehensive administrative support to the Neurosurgery service. This role combines responsibilities for managing outpatient appointments and coordinating complex inpatient and daycase activity, ensuring efficient scheduling of specialist clinics, admissions and theatre lists, maintaining accurate patient records and delivering a high‑quality, responsive service to patients, clinicians and external stakeholders.
Main duties of the job
* Support the Skull Base Neurosurgery team by managing patient admissions and scheduling in line with NHS standards and Trust policies.
* Maintain elective and urgent waiting lists; add, remove and update patient details in accordance with the Trust Patient Access Policy.
* Book and coordinate theatre lists, outpatient clinics, pre‑operative assessments, diagnostic investigations and operation dates, ensuring accurate and timely PAS/EPR records.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff and provides healthcare to the residents of Bristol, South Gloucestershire and North Somerset. The Trust is a regional Major Trauma Centre and an internationally recognised centre of excellence in a range of services and major specialities dedicated to delivering excellent clinical outcomes and a first‑class experience for all users.
Education / Training / Qualifications
* Good general education including GCSE in Maths or English (or equivalent).
* Advanced keyboard and computer skills (Microsoft Office).
Desirable criteria
* Patient Administration System (PAS) training.
* Experience in an NHS or similar organisation.
* Experience taking/making high volume calls and handling sensitive topics.
Work Experience and Essential Criteria
* Experience of working as part of a team in a multi‑disciplinary environment.
* Experience of working under pressure.
* Ability to demonstrate customer or patient care skills.
* Excellent customer care skills.
* The ability to work to tight deadlines in a highly pressured environment and prioritise own workload.
* The ability to work as part of a team or in a team environment.
* Ability to communicate with a broad range of individuals including clinicians.
* Willingness and ability to learn new IT skills and technology.
* Confident and sympathetic when dealing with patients/staff; calm and professional when working under pressure.
Personal Qualities / Special Circumstances
* Confidence and sympathy when dealing with patients/staff.
* Calmness and professionalism under pressure.
Equal Opportunities
North Bristol NHS Trust values all people as individuals, is anti‑discriminatory and welcomes applicants from all under‑represented groups. We particularly encourage applications from candidates who are currently under‑represented in the Trust’s workforce at Band 8a and above, including people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Pre‑Employment Checks
All successful applicants undergo stringent pre‑employment checks prior to commencement in post.
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