Kingdom Group are excited to offer a fantastic opportunity for a Retail Security Contract Manager to join our team. Where : Reading and surrounding areas When: We’re looking to get the right person in to the team ASAP! £40,000.00 Per Annum Hours: On average 40 hours per week. Monday to Friday 09:00am - 17:00pm or to meet the demands of the position and primary objectives. What the role is: A multisite contract brand ambassador responsible for managing the day-to-day delivery of best-in-class security and customer service through inspirational leadership and people management. What’s in it for you? Competitive market salary. Access to advanced / early pay scheme. Competitive holiday allowance. Car allowance (where applicable). Access to Group Care scheme. Workplace pension. Kingdom Colleague App including Employee Assistance Program and Wellbeing Support. Access to free personal development qualifications and career plans (Kingdom Academy). Weekly award and recognition scheme. What we need from you - skill base requirements: Experience Manager level security professional with a minimum 2-years’ experience in a similar environment. Experience of writing procedures, drafting reports, preparing business cases, and controlling budgets. A driving license holder A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance Qualifications & Licenses Manager type qualifications. Front line SIA Licence. The successful applicant will match the below critical criteria: Vetted as a minimum to BS 7858 standards. A company brand ambassador. Pro-active. Passionate about leading people to deliver best in class customer service. Goal and results orientated. Confident, organised, detailed, disciplined, pragmatic, a relationship builder who can work calmly with a can-do attitude. An effective verbal and written communicator at several levels. Competent with the complete suite of Microsoft software including but not limited to Outlook, Word, Excel, and PowerPoint. Physically fit. Able to provide evidence of success and results. Best in Class Security & Customer Service Assume ownership, compliance, and action for: Understanding what has been sold on each contract and each contract aims and objectives. Pro-actively managing the individual risks at each location assigned to you (portfolio). The Operations HOW Manual. Customer face-to-face meetings conducted at least once a month to discuss performance (KPI) with feedback and actions to be given. Retaining green service status. Scheduling Ownership. Proactively identify areas of recruitment to support 100% contract manning level fulfilment. Identifying areas in key failing stores and implement improvement programmes to raise the standard of guard and profile of Kingdom Security. Fulfilling all training requirements. Complaints, incidents, and accident investigations. 3rd party management. Customer solutions, efficiencies and value added. Relevant regional and customer MI / Data and analyse to turn into effective actions. Contract budget and cost control such as uniform, training & equipment. Contract transition (mobilisation & decommission). Regional Social Value initiatives. Evidencing job description success through appropriate reporting and appraisals. Inspirational Leadership & People Management Assume ownership, compliance, and action for: Recruiting and retaining the best talent possible to form an effective team, working alongside our Engagement Centre who fully support the recruitment function. Teamwork and capability building. Recognising and rewarding colleagues who go above and beyond. Implementing positive change, process, ownership, compliance, and a culture of high performance. Supporting disciplinary and grievance & constructive management of conflicts. Snap site and colleague checks including out of hours.