We’d love to hear from you if you’re: focused on giving great service to everyone you meet confident speaking with visitors and solving problems a team player, but also happy to work on your own initiative well-organised, adaptable, and flexible to work across different sites willing to learn new skills and work towards shared goals Service Team MemberReporting to the Welcome Manager, you’ll be part of a team of staff and volunteersShugborough is home to sweeping parkland, ancient woodland and a landscape peppered with monuments. Longhorn cows and Southdown sheep roam around in the parkland and fields whilst seasonal blooms light up the gardens and pleasure grounds. The Georgian mansion unearths unusual treasures where you can also experience life 'below stairs' in the servant's quarters, then enter a world of glamour and royalty in the apartments of Patrick Lichfield, 5th Earl and fashion photographer. The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors at Visitor Reception. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the shop, parking cars, checking play trails and answering questions to help people get the most out of their visit.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. *Internal Applicants only*Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.Important noticeIn line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.Closing Date: 15th March 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities StatementThe National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.Safeguarding StatementThe National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.173264IRC173264StaffordFixed Term p/t (until 03/07/26)Ends: Mar 22nd 98.8 mi from CambridgeINTERNAL APPLICANTS ONLYWe’re looking for a Service Team Member to join us at Shugborough Estate to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.Hours: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.Salary: £13.25 per hour - The advertised salary for this role will be in effect from 1st April.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Shugborough Estate, Milford, Stafford, ST17 0XBCompliance.Eligibility to Work in the UK13.25 per hour