Key Responsibilities: * Providing support to the client and answer calls and emails in a professional and timely manner * Determine the nature, priority of faults based on information provided by the client * Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders * Managing the supply chain and drive them to attend within required SLA's * Driving the engineering team to attend to all callouts within required SLA's * To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this * Raise and assign work orders to relevant resources * Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations * Monitoring calls received from the customer through to call completion and updating records * Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. * Ensure QHSE documentation is maintained and readily available using company systems * Manage system as a key user on site including PPM records, reactives and reporting * Maintain people records such as new starters, leavers, general staff changes, contact details, etc * Effective communication with all levels of internal teams and external customer * Familiar with daily operations and the specific scope of the contract * Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager Training * Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. * Excel skills to include basic functions, v-lookups, etc. * Experience of using Dynamics, Concept, Maximo or any other similar CAFM system