Overview
Role: Rent Support Officer
Contract Type: Permanent
Working Hours: 37 hours
Worker Type: Hybrid Worker
Salary: Grade F - £32,597 - £35,412 per annum
Location: Harvey Road, Bilborough, Nottingham, NG8 3BB
We’ve got an exciting opportunity available for talented individuals to join our workforce. Read on to find out more. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people who are innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
Responsibilities
* Join the Rents team to support Nottingham City Homes tenants claiming Universal Credit.
* Provide a proactive and dedicated service to tenants to encourage responsible rent payment and ensure tenancy sustainability.
* Help applicants and tenants understand and maximise their entitlement to benefits.
* Support tenants through the first period of their Universal Credit claims ensuring their awards are correct.
About You / Qualifications
* Recent experience of advising on Universal Credit and legacy benefits
* Ability to interpret complex information and convey it in a way that is understandable to tenants
* Effective written and oral communication skills through a variety of channels, including telephone, face to face and in writing
* Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with courtesy at all times
* Ability to effectively organise and use your initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner
* Be an active member of the wider team, acting and supporting colleagues in a collaborative way and to promote best practice across the team
Additional Information
Job description and further details can be accessed via the HR system. At Nottingham City Council we offer different working arrangements, including hybrid working. Further information on Worker Types can be found in the additional information for applicants.
Please ensure you demonstrate clearly how you meet the requirements in your CV and supporting documents.
Closing Date: 21 September 2025
Interview date: 10 October 2025
Please note there may be occasions where we close the advert before the closing date; we encourage you to apply as soon as possible.
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