Helpdesk Manager Slough - £45,000 - £60,000pa
Hybrid Working:1 day in Slough, 2 days in Chertsey and 2 days remote.
Standard hours - Monday to Friday
JNC are working with a growing organisation in Slough that are looking for a Helpdesk Manager to join the team. This role will manage a couple of support engineers and will involve travelling between Slough and Chertsey. Only candidates who can drive will be considered.
Responsibilities:
* Review 1st line helpdesk tickets.
* Support onsite 1st line team
* Help manage any mailbox migrations.
* Ensure Helpdesk ticked queue is being updated regularly.
* Ensure Call logging software is being used and updated properly.
* Maintain up to date stocklist.
* Prepare reports on stats and KPIs
In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as a...