About Us
Loungers is a substantial and growing operator in the UK hospitality sector, operating over 300 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood café-bar that they would want to go to. Despite being the fastest growing café/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky ‘Loungey’ local community atmosphere.
Community is the heart of everything we do at Loungers. We want our team to feel empowered to give back to their local community and support their local area. All our Lounges are given the freedom to run their own events and to create moments that are important to them and their customers. To support this, we have a Community team that oversee community engagement and local marketing. It’s important to us that we show up locally, that we join in, that we help out, and that we build real relationships in the places we’re in.
The Community Operations Coordinator role exists to provide the central support our teams need to get involved, and to make community feel confident and contagious across the whole country.
This role is based in our Bristol HQ.
The role in a Nutshell
For Loungers to achieve its ambition of Community being at the heart of everything we do, and every Lounge at the heart of its own community, the basics have to be rock solid: the right documents in the right place, the latest versions are easy to find, there is clear consistency across processes, and the tracking is done properly. This role is the hub. You keep everything tidy, trackable and moving, so the Community Partners and Marketing team can stay focused on coaching and delivering without getting sidetracked with the day-to-day admin.
Getting into the Detail
You’ll keep the community kits and templates organised, current and trusted
* Upload, organise and maintain version-control on all community kits and templates in SharePoint.
* Maintain the “front door”/Sharepoint homepage so it’s obvious where to go and what to use.
* Enforce “latest version” discipline: archive old versions and prevent duplication.
* Keep naming and structure clear and consistent so people can self-serve without asking.
You make sure the right people have the right access - and changes are handled cleanly
* Add/remove users from Meta Business Suite as required
* Support standard access changes tied to New Site Openings and staffing changes.
You coordinate the set-up that every new Lounge needs
* Co-ordinate New Site Opening (NSO) packs/logistics
* Ensure central NSO community materials are issued on time and tracked.
* Handle the digital admin for new sites: social handle set-up, Yext updates, and any other standard launch tasks.
You keep the records clean and track the totals for charity donations
* Collect LoungeAid totals on the agreed cadence and follow up missing submissions.
* Maintain the central record of charities supported (site/region/year) with the North/South Leads.
* Produce weekly roll-ups during LoungeAid and final totals after close.
* Ensure Passport charities are recorded and work with Accounts Payable so all quarterly payments are made accurately across the estate.
You keep requests flowing through the right channels, without chaos or duplication
* Maintain SharePoint forms and ensure requests (Meta access, email requests, asset requests) are captured and follow process correctly.
* Pre-empt “where can I find…?” questions by creating simple self-serve guidance and consistently improve the library if the question keeps coming up.
* Ensure email input forms are working and track submission coverage
* Support localisation of press releases with the central team.
* Support Sprout tagging and help identify top performers for the Marketing Manager to spotlight in broadcast channels.
What success looks like
* The SharePoint library is current, trusted, easy to navigate, and reduces “where do I find…?” questions.
* Admin tasks are completed reliably and on time, with minimal escalation.
* LoungeAid totals and charity records are complete, accurate and easy to roll up nationally.
* NSO logistics and onboarding support run smoothly and consistently.
What You’ll Bring
* You understand how to coordinate and store information in a way that feels intuitive making it easy for people to find and work with
* You’re highly organised and naturally tidy: you like systems, structure, and processes that are clear and efficient
* You’re confident chasing politely but persistently - you can get stuff back from busy teams.
* You’re reliable: you keep the drumbeat going, providing that foundation of support to the team always
* You’re process-minded, but love to spot ways to improve the way we do things
* You’re comfortable in SharePoint, forms, spreadsheets, and platform admin (and you learn tools quickly).
* You care about consistency and doing things properly, because you know it protects everyone else’s time.
What’s in it for you?
* 25 days holiday (plus bank holidays)
* Up to 10% bonus
* A culture that appreciates ideas and celebrates individuality
* Founder-led business - we might have c300 sites, but we still maintain an entrepreneurial spirit through everything we do
* 50% off food at all Lounges, Cosy Clubs and Brightsides
* Pension contribution
* 24/7 mental health support
* Amazing events including LoungeFest – our annual company festival - Christmas parties and more
* We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we’d love to have you.