Job Title: Customer Service & Sales Apprentice
Apprenticeship: Customer Service / Business Administration Apprenticeship
Location: Horley, Surrey
Salary: £18,700 per annum
Hours: Full-time
Benefits
* Opportunity to gain hands-on experience in a busy customer-focused office
* Supportive working environment with structured training
* Opportunity to progress into a full-time role upon successful completion
Requirements
* Strong communication skills with a friendly and confident telephone manner
* Good written English and basic maths skills
* Ability to work independently and manage time effectively
* Positive attitude with a willingness to learn
* Good organisational skills and attention to detail
* Basic IT literacy including spreadsheets and email systems
* Ability to follow company procedures including data protection and health & safety
* Full UK driving licence and access to a vehicle would be advantageous
Responsibilities for an apprentice
* Providing customer service support via phone and email
* Managing bookings and filling available class spaces
* Keeping customer sales lists updated and maintaining contact with clients
* Supporting general administrative duties including printing, reporting and payment tracking
* Updating company social media channels and website content
* Assisting with customer enquiries and follow-ups
* Representing the business at occasional events where required
* Supporting the wider office team with day-to-day tasks
Apprenticeship Information
You will be enrolled on the Customer Service or Business Administration Apprenticeship, typically completed over 18 months. This includes:
* Regular workplace-based learning supported by your training provider and line manager
* A minimum of 6 hours per week of off-the-job training
* Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
* Completion of a portfolio and end-point assessment
* Functional Skills support in English or Maths if not previously achieved at Level 2
Prospects
Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.
For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (from Mon - Fri, 9:00am - 5:30pm).