THE HARPER HOTEL is a contemporary country escape in one of England's most unspoiled corners, it is luxuriously laid-back and appealingly unstuffy – a place where anything goes and nothing’s too much trouble.
THE HARPER HOTEL is a contemporary country escape in one of England's most unspoiled corners, it is luxuriously laid-back and appealingly unstuffy – a place where anything goes and nothing’s too much trouble.
F&B Manager
Job Description
As the F&B Manager of The Harper, a Michelin Key award-winning
hotel, you'll be part of a close-knit, passionate team where ideas are
welcomed, and individuality is celebrated. With the support of our brilliant
central operations team, you'll have the freedom to shape our food and drink
offering. Your initial focus will be on bringing fresh energy and consistency
to our F&B service across The Harper and our pub, The Langham Blue Bell.
You'll be working alongside Executive Chef Jack Gosling, whose
culinary journey has taken him from local Norfolk establishments to the two
Michelin-starred Spectrum in Amsterdam. Jack brings a unique perspective that
blends his deep local roots with world-class international experience,
championing an approach to cooking that celebrates Norfolk's incredible
seasonal bounty. His collaborative leadership style and commitment to building
tight-knit kitchen teams creates an environment where culinary excellence and
creativity flourish.
What you’ll be doing:
General Operational Duties
* Oversee the day-to-day operation of F&B at
The Harper and The Langham Blue Bell, maintaining consistently high
standards across both venues.
* Work alongside Executive
Chef Jack Gosling, Hotel Management and Senior Leadership to develop an
effective food and beverage strategy that works seamlessly across our
businesses
* Manage and maintain stock
control systems, developing improved processes to ensure full oversight
across all F&B operations, in collaboration with the management team.
* Ensure appropriate staffing
levels and control payroll through smart scheduling and operational
efficiencies
* Partner with our Training
& Development Manager to ensure all F&B team members receive
comprehensive induction and compliance training, with ongoing development
plans that keep everyone engaged and growing in their roles.
* Monitor, review and refresh
wine menus across both properties, ensuring guests always have interesting
and appealing choices.
* Work closely with our Head
of Operations to ensure F&B operations consistently meet food safety,
health & safety, licensing laws and procedural requirements at all
times.
* Oversee ordering, stock control and waste
management across all F&B departments
Team Management
* Recruit and onboard new team
members in partnership with HR and senior leadership
* Identify training and
personal development opportunities for front-of-house staff
* Lead, coach and inspire the
entire front-of-house team
* Set the standard and ensure
the team consistently delivers exceptional, guest-focused service
* Create effective schedules
that optimise service levels and team satisfaction
* Conduct regular briefings
and feedback sessions to maintain high performance and motivation
Service Standards
& Product Quality Control
* Develop and maintain service standards that
reflect The Harper's guest promise and exceed expectations
* Foster a genuinely guest-focused culture
throughout the team
* Anticipate guest needs and consistently deliver
experiences that go beyond expectations
* Provide Senior Management with innovative ideas
for enhancing service quality
* Ensure all front-of-house
team understand and deliver The Harper's distinctive service culture
* Utilise our eLearning
platform for ongoing compliance and product knowledge training
* Monitor product quality and
consistency across all offerings
Why work with us:
· Be part of our Michelin Key
award-winning hotel
· Work alongside Executive Chef Jack Gosling, who brings
experience from the two Michelin-starred Spectrum in Amsterdam
· Be part of a successful, forward-thinking company where you can
make a real impact and build a meaningful career
· Benefit from our focus on personal and professional growth with
genuine wellbeing support
· Cycle to work scheme
· 28 days holiday (inclusive of bank holidays)
If this speaks to you and you are feeling inspired, we'd be thrilled to connect!