It's more than a job Working in Trucking is all about moving goods, but at KuehneNagel, it is also about making a difference in people's lives. With us, you are a vital part of the supply chain that helps create everyday moments and unforgettable experiences for people around the world. For example, you'll make sure that fresh flowers arrive in perfect condition at the local florist to brighten someone's day. And that semiconductors arrive safely at the factory that builds medical devices that improve lives. At KuehneNagel, our work is about more than we imagine. You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation. How you create impact - Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activity. - Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles versus sub-contractor haulage where possible. - Agree with logistics service providers to ensure on-time pick-up and delivery service in full - Select transport modes, logistics service providers, considering the agreed selection parameters - Manage ad-hoc transport requests and adjustments - Manage along with the supplier driver routes and schedules to maximise productivity and ensure costs are controlled - Be the first line of support for logistics queries - Respond constructively to customer requests to develop a proactive relationship, to create a positive approach and minimise disruption to business. What we would like you to bring - Excellent communication and interpersonal skills, written and over the phone - Fluent level of German and English - Strong customer service focus - Able to use own initiative and work unsupervised as well as within the wider team What's in it for you If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory KuehneNagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At KuehneNagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.