Technical Service Advisor, West Bromwich
Client:
Platinum Recruitment Consultancy
Location:
West Bromwich
Job Category:
Other
EU work permit required:
Yes
Job Reference:
fa84e4108c83
Job Views:
3
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
Technical Service Advisor
Platinum Recruitment is working in partnership with a reputable business within the retail industry, actively recruiting for a Technical Service Advisor based in Langley, Berkshire.
Why choose our client?
This is a fantastic business within the logistics sector, known for its growth and commitment to values and employee development, offering a great place to work.
Package:
* Full-time & permanent role
* Monday to Friday, 0900 to 1700
* Fully onsite work
* Parking available onsite
Responsibilities:
* Answer customer queries via phone and email regarding technical and installation issues on products.
* Identify if issues are due to product faults or installation errors by asking relevant questions.
* Provide advice on products and troubleshooting.
* Arrange warranty replacements and report faults to suppliers/factories.
* Identify spare parts needed to resolve issues.
* Manage product dispatch to customers using Sage 200 system.
* This role combines customer service and technical advice.
Requirements:
* Knowledge of plumbing and related products is desirable.
* Ability to respond promptly to emails and calls.
* Maintain composure when dealing with upset customers and de-escalate situations.
* Ask clarifying questions to understand customer issues, especially with limited information.
* Willingness to learn about products and assist with customer inquiries.
If you're ready to make a lasting impact in a company that values creativity and quality, we would love to hear from you - apply today!
Consultant: Lisa
Job Number: 933050 / INDCOMM
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
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