* Provide consultancy and training on NEC Products and Service Implementations in your area of expertise.
* Deliver consultancy/training on-site and remotely via Webinar / Screen share facilities.
* Carry out presentations / demonstrations for delegates depending on facilities available, as and when required.
* Contribute to the development of new consultancy offerings for newly developed software / services.
* Make recommendations relating to best use of NEC software in line with the client's business needs.
* Ensure all consultancy and training is delivered effectively and achieves positive customer feedback.
* Ensure customer satisfaction with the products and services feeding back any issues into the consultancy group and other internal stakeholders.
* Assist with product development including attending user groups and creation of user guides.
* Deliver quality seminars to large customer groups.
* Progress and update knowledge of relevant legislation and NEC products and services.
* Extend your own and other consultancy team members capacity to deliver consultancy through internal training and mentoring.
* Provide the flexibility to support management decisions as and when workloads and priorities require that you work for periods in related areas such as product management, business analysis, testing or support within the NEC business. This is home based remote role requiring fairly frequent travel around the UK, on average you would stay away around 5 nights per month so you must be happy with the travel element of the role.
* Expertise and extensive up-to-date knowledge in one or more of the following business areas, NEC products or Services:
o Revenues (Council Tax and/or Business Rates)
o Benefits (CTR/CTS and/or Housing Benefits)
* Excellent communication skills, both written and verbal.
* Ability to problem solve in demanding circumstances.
* Ability to work on own or part of a team and on multiple projects in parallel.
* UK Driving license and willing to work away from home as required.
Desirable Skills
* Integration / Interfaces (with NEC R&B products)
* Experience of working with customers and / or external agencies.
* Experience of delivering training and / or seminars.
* Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
* All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We'd love your help. And we'll support you all the way.