We are looking for a Patient Admin to join our Endoscopy team on a part time basis at our Endoscopy unit in Birmingham. Initially you will be based in our mobile unit until our new Community Diagnostic Centre opens in summer time. (x2 shifts a week with the days being together, 8am - 6pm, flexibility for weekend working which will be done on a rota basis). As a Patient Admin with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide. What you will do: • Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure • General administrative duties to support the unit team such as scanning documents, preparing patient notes and updating patient administration systems with accurate information relating to patient appointments • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate • Tracking and distributing reports to referrers, ensuring that results are dispatched in line with timescales • Working with the wider operational team and the booking service to resolve queries and ensure the best patient experience at all times. About you: • Experienced working in a customer or patient focused environment • Confident using Microsoft packages and other IT systems • Strong communication skills, both written and verbal • The ability to work independently and as part of a multi skilled team Whats in it for you We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more In addition to this, we also offer: • 27 days annual leave (plus bank holidays) • Generous company contribution pension scheme • Private medical insurance options • Life assurance • Hybrid and flexible working opportunities • Fantastic learning and development opportunities • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme • Enhanced parental leave • Monthly award programme and online peer-to-peer recognition • Long service recognition, with vouchers and additional annual leave • Refer a friend bonus • Discounts on InHealth’s healthcare services • Smart tech, Cycle to Work and thousands of discounts and cashback options • Paid-for professional memberships and more