Onsite IT Support
Are you a tech-savvy problem solver who thrives in a fast-paced, customer-facing environment? We're working with a leading IT services provider to recruit a Tech Bar Engineer to support a high-profile public sector client onsite in Glasgow.
This is a fantastic opportunity for someone who enjoys hands-on IT support, interacting with users at all levels, and being the go-to person for resolving day-to-day tech issues.
What You'll Be Doing:
* Acting as the face of the IT department at the onsite Tech Bar
* Providing first-line support for hardware and software issues (Windows OS, MS Office, mobile devices)
* Troubleshooting laptop issues, including RAM/battery swaps and re-imaging devices
* Assisting users with connectivity issues, password resets, and printer support
* Supporting new starters with setup and onboarding
* Offering proactive laptop health checks and floor-walking during major incidents
* Helping with meeting room tech setup and visitor support
* Managing returns, stock replenishment, and basic diagnostics
* Supporting internal events and identifying service improvements
What We're Looking For:
* Strong experience with Windows OS and general PC troubleshooting
* Familiarity with ITSM ticketing systems
* Excellent communication and customer service skills
* Ability to multitask and prioritise in a busy environment
* A proactive, flexible, and team-oriented approach
Why Apply?
* Be part of a dynamic, people-first tech services team
* Work in a visible, valued role supporting a major public sector organisation
* Gain exposure to a wide range of IT support tasks and technologies
* Opportunity to make a real impact on user experience and service delivery
Ready to be the face of IT support in a high-profile environment?
Apply now to find out more – we're happy to talk you through the details.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
Ability to commute/relocate:
* Stepps G33: reliably commute or plan to relocate before starting work (required)
Location:
* Stepps G33 (preferred)
Work Location: In person