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Hospitality supervisor

Aberdeen
Hospitality
Posted: 22 October
Offer description

​ ​ Hospitality Supervisor ​ We're looking for an enthusiastic and frien dly Hospitality Supervisor to join our team, providing memorable experiences in our hospitality spaces across His Majesty's Theatre, Music Hall and the Lemon Tree. Various shift patterns are available, including full-time hours for the right candidate. Our Hospitality Supervisors work across all venues assisting the day-to-day operations and management of our hospitality spaces. In addition to bars across all three venues, we have a full-service restaurant and a cafe, open daily from Tuesday to Saturday. Our Hospitality Supervisors take the lead with running all shifts and overseeing any conferencing and events catering across the sites. ​ ​ What we’re looking for Guest experience is central to everything we do - our aim is to raise the bar for hospitality at live events. As a Hospitality Supervisor, you will supervise, train, and support the team, showing leadership from the front to ensure all experiences in our venues compliment the magic happening on stage. In addition to strong bar or restaurant experience in a supervisory capacity, you will bring confidence & flexibility, as well as being a great communicator. As an organisation, we are passionate about team development, and there are many learning opportunities across the venues. ​ ​ What you’ll be doing Supervise, train, and support hospitality staff to ensure excellent service and smooth operations. Lead by example, providing a welcoming and efficient customer experience. Ensure compliance with licensing laws, health and safety regulations, and company policies. Maintain high standards of cleanliness, presentation, and stock control. Assist in driving sales and enhancing customer engagement. Work closely with other departments to ensure seamless venue operations. ​ About You We’re looking for someone with: Experience in a hospitality role at a supervisory level. Strong leadership, communication, and organisational skills. Confidence in managing a fast-paced hospitality environment. Knowledge of health and safety, licensing, and customer service best practices. The ability to remain calm under pressure and handle challenges with professionalism. A flexible approach to work, including evenings and weekends. ​ For the full job description please click here. ​ Why join Aberdeen Performing Arts? We’re a creative, collaborative and values-led organisation bringing arts, creativity and live performance to all. Our people are at the centre of what we do — we value Curiosity, Optimism, Loyalty, Resilience and Teamwork, and we’re always looking for people who share that spark. We are a Real Living Wage employer and offer a great benefits package, including: Salary of £13.65 per hour Generous annual leave, rising with service Employer-matched pension contributions above statutory minimum Staff discounts, free or discounted tickets, and APA Friends membership Life insurance, employee assistance programme, and local gym/shopping discounts Uniform provided ​ How to apply ​ For more information about us, and to apply online, visit https://www.aberdeenperformingarts.com/work-with-us/. Alternatively send your CV and covering letter (in a format which is most comfortable to you) which tells us: why you would love to work with Aberdeen Performing Arts why you are perfect for this role how you would create a spark (with reference to our values) to [email protected]. You may wish to alternatively apply by video or audio in addition to sending us your CV. To do this please ensure it is saved in an easily accessible format, and send via a We Transfer link to [email protected] /audio should be no longer than 5 minutes long (maximum). If you have access requirements or need additional support to apply or to progress your application, please let us know so we can help - this information will not be a factor in our decision making. We run a Guaranteed Interview Scheme, which offers disabled people or those who are care experienced a guaranteed interview, if they meet and demonstrate the essential criteria for the role. Please let us know in your application if you would like to be considered in the Guaranteed Interview Scheme. We are an equal opportunities employer and are committed to diversity and inclusion in all aspects of our organisation. Applicants from diverse or under-represented backgrounds, experiences, ability and perspectives are actively encouraged to apply. ​

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