11360SR
£32k – 37k per year
Hybrid – Bedford (UK)
Up to £37,000 + benefits
This role is ideal for someone from an application or software support background who regularly works with data, records, databases, and system outputs as part of troubleshooting and customer support.
The Role
You’ll act as a technical point of contact for customers, diagnosing application issues with a particular focus on data accuracy, structure, and flow through systems.
Key responsibilities include:
1. Providing 1st / 2nd line application support for automation and low-code platforms
2. Investigating incidents by analysing data records, logs, system outputs, and error messages
3. Identifying and resolving data-related issues such as validation errors, incorrect mappings, or corrupted records
4. Querying, filtering, and validating data to support root-cause analysis
5. Supporting customers with data-driven application issues, explaining findings clearly
6. Working with internal technical teams to resolve complex data or configuration problems
7. Managing incidents and service requests in line with SLA targets
8. Applying configuration changes, system updates, and fixes where required
9. Maintaining detailed case notes and contributing to knowledge bases and data-related documentation
What We’re Looking For
Essential experience:
10. Background in Application Support, Software Support, or Technical Support
11. Strong analytical and problem-solving skills, particularly around data issues
12. Hands-on experience working with data (e.g. validating records, using Excel/CSV files, querying systems, or basic SQL)
13. Understanding how data flows through applications, forms, workflows, or integrations
14. Confident communicator, able to explain data and technical issues to non-technical users
15. Experience working in an IT service or SLA-driven environment
Desirable (not essential):
16. Basic SQL or database experience
17. Exposure to APIs, JSON, or data integrations
18. Experience with low-code platforms, automation tools, or workflow systems
19. Knowledge of ITIL / service management processes
20. Familiarity with JavaScript, Python, or similar scripting languages
Location & Working Pattern
21. Hybrid working model
22. Office location: Bedford
23. UK-based candidates only (security clearance required)
What’s On Offer
24. Salary up to £37,000, depending on experience
25. Hybrid flexibility
26. Opportunity to develop deeper skills in data-driven application support and automation technologies
27. Supportive, collaborative technical environment
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation