About Us: GasCare (NW) UK Ltd. is a dynamic and rapidly growing domestic gas company, proudly serving clients across the North West and beyond. We take pride in our commitment to delivering top-notch service, ensuring the safety and satisfaction of our valued customers. As we expand our operations, we are looking for a reliable and skilled Customer Service Advisor to join our team.
Job Description: As an Apprentice Customer Service Advisor, you will play a crucial role in ensuring our customers receive the best possible service by managing inbound and outbound calls. This is a fantastic opportunity for someone looking to start their career in a supportive environment, with on the job training and mentoring provided.
Key Responsibilities:
* Handle a high volume of inbound and outbound calls (no cold calls) promptly and professionally.
* Schedule and coordinate annual servicing and repairs efficiently.
* Provide exceptional customer service, ensuring client satisfaction and building strong relationships.
* Maintain accurate and up-to-date records of customer interactions and service appointments.
* Collaborate with our field technicians and office team to streamline processes and meet customer needs effectively.
Qualifications:
* Excellent communication and interpersonal skills.
* Strong attention to detail and organizational skills.
* Proficiency in basic computer applications (Microsoft Office, email, etc.).
* Reliable and punctual with a strong work ethic.
Working Hours:
* Monday to Friday, 9:00 AM to 5:00 PM.
* No weekends
Benefits:
* Friendly and supportive team environment.
* On-the-job training and development.
* Company-sponsored events and activities.
* Employee discounts.
If you are a dedicated individual with great communication skills and a passion for providing outstanding customer service, we encourage you to apply. Join our team at GasCare and be a part of our exciting journey as we continue to grow and serve our valued customers across the North West and beyond.
Job Types: Full-time, Apprenticeship
Pay: Apprentice Wage (in line with government guidelines)
Education:
* GCSE or equivalent (preferred)
Work Location: In person
Job Type: Apprenticeship
Pay: £7.55 per hour
Benefits:
* Casual dress
* Employee discount
* Free parking
* On-site parking
Education:
* GCSE or equivalent (preferred)
Work Location: In person