Floor Manager – JD Sports
As a Floor Manager at JD Sports, you will play a key role in delivering the JD experience, supporting the smooth running of the shop floor, and ensuring every customer walks away feeling valued. In this role you will support daily operations, lead by example on the sales floor, help develop a confident and motivated team, and bring energy, organisational skills and a passion for great service to keep the store looking sharp, running efficiently and reflecting the JD brand.
Key Responsibilities
* Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
* Drive commercial performance through effective shop‑floor execution, including merchandising, replenishment, and motivating the team.
* Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
* Support day‑to‑day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop‑floor environment.
Skills & Experience Required
* Previous supervisory experience in a fast‑paced retail or customer‑facing environment.
* Strong communication and leadership skills with proven experience supporting and developing team members.
* Excellent attention to detail with the ability to uphold high operational and visual standards.
* Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.
Desirable Attributes
* Passionate about the JD brand, retail trends, and delivering a standout customer experience.
* Energetic, hands‑on leader who thrives in a busy and dynamic environment.
* Confident problem‑solver with strong customer‑resolution skills.
* Interest or experience in visual merchandising, product presentation, or brand standards.
What We Offer
We are proud to be an equal‑opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.
Benefits
* Incremental Holiday Allowance
* Staff Discount on qualifying purchases across Group retail stores and online
* Exclusive Colleague Bike Discount scheme
* Discounted Gym membership
* Personal development opportunities to learn and develop at work
* Access to Apprenticeships and accredited qualifications
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