Helpdesk Operator / Scheduler
Location: Bristol
Hours: 37.5 per week, Monday – Friday (08:30 – 17:00)
Contract: Full-time, Temporary (via Berkeley Scott)
About the Role
Berkeley Scott, a specialist recruitment agency in facilities and hospitality, is recruiting a Helpdesk Operator / Scheduler to join our client’s team in Bristol. This is a fantastic opportunity to work with a leading facilities management organisation in a busy, fast-paced environment.
As a Helpdesk Operator, you will be the first point of contact for client maintenance services, ensuring that all tasks are logged, managed, and actioned effectively. You’ll play a key role in scheduling contractors, supporting colleagues, and keeping systems up to date.
Key Responsibilities
1. Update CAFM and client operating systems, ensuring all work orders are actioned promptly.
2. Attach and manage all relevant documentation for specific work tasks.
3. Proactively manage client maintenance services with nominated contractors.
4. Arrange and schedule contractor service visits, coordinating with clients to ensure minimal disruption.
5. Support other members of the helpdesk team as required.
Who We’re Looking For
6. A positive and flexible approach to work, with great attention to detail.
7. Strong IT literacy, confident in using Microsoft Office.
8. Prior knowledge of Concept Evolution would be an advantage but is not essential.
9. Ability to work on your own initiative as well as part of a team.
10. Previous experience in a customer service or helpdesk environment is desirable.
What’s in it for You?
11. Competitive hourly pay, paid weekly through Berkeley Scott.
12. Opportunity to work with a leading facilities management organisation.
13. Support for personal growth and career development.
14. A positive, inclusive, and forward-thinking work environment.
Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites