Job Introduction
In a Nutshell
Blend together 45,000 sq. ft. of pure relaxation with unrivalled five star facilities including eight indoor and outdoor pools (one with underwater music), a thermal heaven heat experience and treatments that are just as 'feel good' as they are effective and you have the most perfect spa experience you could wish for.
Having been awarded 5 bubbles Luxury Spa from the Good Spa Guide, why wouldn’t you want to come and join the Exclusive team?
Responsible for providing a first class level of hospitality to our Exclusive Spa Members, Spa Day guests and hotel residents by maintaining the cleanliness, appearance and overall provision of guest supplies within the spa areas.
INDHP
Role Responsibility
Our successful Spa Attendant will be responsible for;
1. Ensuring that the changing areas are clean tidy and stocked that all public areas are open during the required hours.
2. Set up the indoor and outdoor poolside areas on a daily basis
3. Collecting dirty laundry including robes and towels and ensuring all items are laundered and re-stocked throughout the Spa
4. Transportation of laundry using the buggy across the resort
5. Being present in all public areas even at quieter times.
6. Ensuring good housekeeping standards are maintained at all times in all front of house and back of house areas within the spa including poolside and Thermal Heaven
7. Following hotel and spa procedures with respect to grooming, performance, health & safety, emergency procedures and all other company policies and procedures as detailed in the company handbook
8. To promote a professional and helpful image to the client and give full co-operation to any client requiring assistance with a prompt and helpful attitude.
9. To anticipate client needs whenever possible to enhance quality service and in turn ensure client satisfaction.
10. To maintain regular and effective communication within your team and at all levels throughout the business.
11. To undertake any other reasonable duties as required by the management team.
The Ideal Candidate
Our successful Spa Attendant will have;
12. A positive and pleasant personality
13. A passion for delivering exceptional guest service
14. Flexibility and enthusiasm for the Spa Industry
15. Be a team player
16. Be eligible to work in the UK
17. A valid clean UK driving licence
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
18. Competitive salary, benefits and we pay above the Real Living Wage.
19. 29 days holiday (increasing with length of service)
20. We operate a discretionary service charge system.
21. 50% Discount on food and beverage across all Exclusive properties
22. Really big discounts of room nights across all Exclusive properties
23. Access to Hospitality Action Employee Assistance Programme and Wellbeing Studio
24. Hospitality Essentials Discount Marketplace
25. Meals on duty provided for free
26. Recognition and rewards scheme
27. Access to our learning platform including great training and development programs.
28. Free gym access + where available dedicated classes.
29. B Corp accredited and commitment to improving our People, Product and Planet.
30. Free downloads to newspapers, magazines and books
31. Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
32. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
33. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat.
34. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
35. You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.