Job Description
COMPLAINTS SPECIALIST
DONCASTER / HYBRID
Up to £29,500 + BENEFITS + BONUS
MONDAY – FRIDAY 9AM – 5PM ONLY
Our client, within Financial Services, is looking for a Complaints Specialist to join their fast-paced, exciting team based in Doncaster.
ABOUT THE ROLE
The Complaints Specialist is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.
BENEFITS
Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!
RESPONSIBILITIES
As a Complaints Specialist you will:
1. Provide professional advice and support over the phone and via written correspondence
2. Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
3. Act in line with industry guidelines and legislation
4. Communicate effectively with both internal and external stakeholders
5. Ensure information is recorded accurately in the database/ sys...