💼Position: Workforce Management (WFM) & QA Expert
💵Salary: up to £100,000
🌍Location: Hybrid in London, UK
Are you a workforce management & QA expert with experience overhauling & designing WFM processes on a global enterprise scale?
We are seeking a WFM & QA expert with a strong background full sales cycle management who can strategically drive new business. You will be joining a growing team in a leading global organization who are currently investing heavily in overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement.
What do you need?
* Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory.
* Strong change management, senior stakeholder management, collaboration, and communication skills.
* Proficiency in data analysis and reporting with tools like BI, SQL, and Excel.
What’s in it for you?
* Competitive compensation and a full benefits package.
* The opportunity to own the design and implementation of WFM systems end-to-end, developing and driving the project forward from start to finish.
* The chance to join a highly reputable global company with an excellent brand and reputation.
Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below.
e.dickinson@franklinfitch.com
+1 212 970 7603