Fragrance & Beauty Sales Consultant
Location: John Lewis Milton Keynes. Contract: Permanent, 37.5 hours/week, anytime 5 in 7 days.
Responsibilities
* Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channels.
* Share passion and knowledge in fragrance, makeup, and skincare with confidence through storytelling.
* Deliver expert personalised consultations that captivate and educate clients.
* Use clienteling and data capture tools to actively recruit new clients and grow client portfolio.
* Help achieve individual and counter sales targets & KPIs.
Qualifications
* Experience in a client‑facing retail environment.
* A passion for client experience.
* Ability to quickly build rapport and create meaningful client connections.
* A collaborative and team‑first mindset.
What you are energised by:
* Creating memorable experiences for clients.
* Working in a collaborative environment that encourages people to perform their best.
* Using empathy and insight to understand client needs.
* Achieving sustainable growth and performance based on targets and KPIs.
* Contributing to the ongoing and companywide version of sustainability.
Sustainability Commitment
Sustainability is a key performance driver at CHANEL and is embedded into our ways of working. CHANEL requires continued collective action from all employees to deliver on House Sustainability Ambitions across four key areas: restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting the autonomy of women.
Benefits
* Physical Wellbeing: Private Medical Insurance that covers pre‑existing conditions and allows adding family members, Online GP App with 24/7 appointments, Cycle Scheme participation for tax‑exempt bikes and accessories.
* Financial Wellbeing: Pension, life assurance and retail discounts across multiple retailers including supermarkets, gyms, days out and many more.
* Mental Wellbeing: Employee Assistance Programmes and other support lines.
* Lifestyle: Arts & culture ticket discounts across major London attractions, CHANEL product discounts and employee‑only sales. Employee recognition through a service awards programme offering CHANEL products, retail vouchers and additional holidays across milestones.
* Benefits are eligibility‑dependent and subject to change at any time.
CHANEL is committed to creating an inclusive culture that nurtures personal growth and collective progress. Working at CHANEL offers a unique environment where people are given time to understand the brand, the business and develop personal motivations. This fosters collaboration, respect for all and a belief that diversity is essential to success.
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