Company Description
Our CQC Outstanding office was established in 2014 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
Job Description
Working with the Care Manager to ensure Home Instead care operations have outstanding compliance.
• Provide support to our Care Professionals in their day to day job
• Onboard new carers and introduce them to clients
• Carry out introductions every time a Care Professional is matched to a client for the first time
• Support, supervise and mentor all Care Professionals
• Ensure all services are compliant with legislations, CQC standards and regulations
• Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
• Responding to queries from clients
• Deliver care calls as required in emergencies and gaps in rota
• Take a turn on a rota basis to manage the office on-call telephone support service.
• Continually review and improve processes to ensure the most effective and efficient service is being delivered
Qualifications
· Hold, or be working towards, minimum QCF/NVQ level 3 qualification in Social Care
• Understanding of CQC assessment criteria for Outstanding scores
• Extremely well organised, excellent planning and prioritising ability with high attention to detail
• Excellent communication and relationship building abilities
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.