Job overview
To work in close partnership with other members of the breast imaging and multi-disciplinary team. Provide a high quality, customer responsive, confidential and user-friendly service, to clients, patients, relatives, and all health care professionals that use the East Lancashire Breast Screening Service and Symptomatic Breast Imaging Service. Provide a reception service in the breast imaging unit, attending patients and clients, booking appointments for both symptomatic and screening patients, inputting of patient information using the appropriate Trust information systems (Cerner, CRIS) and National Breast Screening Service (NBSS) computer system and dealing with patient and client queries.
Main duties of the job
Undertake reception duties, recording patient arrival and patient non-attendances on CRIS/NBSS.
Input data to radiology/breast screening computer systems.
Dealing with telephone and general enquiries.
Generating appropriate appointment letters using CRIS/NBSS,
Retrieval and preparation of mammogram/ultrasound films/images for clinics.
Maintenance of screening/symptomatic image/film storage (filing, sorting, merging and updating film packets).
Undertake general clerical duties, action email requests, liaise with PACS
Ensure quality standards are maintained.
Assist with the duties of other staff when required and providing cover in times of absence or extreme pressure.
Undertake any other appropriate ad-hoc duties delegated by office supervisor or line Manager
To support, train or mentor any new starters joining the breast imaging administration and clerical team.
Working for our organisation
Working for your organisation
Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, may of whom are internationally renowned and have won awards for their work and achievements.
Our organisation is driven by our strategic objectives and organisational values, and we look for people who are strongly aligned with them to join us.
We have a clear vision to be the leading provider of imaging services across East Lancashire, delivering the highest standards and providing safe, personal and effective care to all patients.
Our staff are friendly, supportive and dedicated professionals who will make you feel very welcome. Our service is committed to encouraging staff to develop and widen theor scope of practice, with continuous professional development actively encourages and supported by expert clinical leads.
Detailed job description and main responsibilities
1 1. Respond sensitively to enquiries from clients/patients who may be worried, angry or upset and forward calls to other team members if appropriate.
2. Liaise with other departments and staff at all levels including GP practices, CCG’s and other NHS organisations as required.
3 3. Participate in mandatory and other relevant trust training
4. To participate in the departmental appraisal system in accordance with Trust procedure.
5. Participate in clerical update training sessions as arranged by the service
6. To support the training of any new A&C staff as guided by line manager.
7. Participate in the multidisciplinary collective aim of the department to continually improve the level of the service in line with departmental quality objectives.
8. Ensure patient data is recorded accurately on appropriate database.
9. Maintain an efficient workflow in all areas of the service at all times
10. Post holders are expected to work flexibly within their pay band. They should be expected to carry out activities for which they are competent. They may be required to carry out additional duties if they are receiving support or training in order to obtain the recognised level of competence.
Person specification
Qualifications
Essential criteria
* GCSE or equivalent in English and Maths
Desirable criteria
* Customer care/ service qualification
Experience
Essential criteria
* Knowledge and experience of Microsoft & Outlook
* Keyboard skills
* Ability to input data and information accurately
Desirable criteria
* Experience working in NHS
* Experience working with Excel spreadsheets
* Experience working with hospital systems
Knowledge and skills
Essential criteria
* Computer literate
* Good oral and written communication skills
* Ability to work within a team
* Friendly, caring and can deal sensitively with people
* Effective listening skills
* Ability to work under pressure
* Excellent telephone manner
Desirable criteria
* Understanding and need for accuracy when inputting data
Personal Attributes
Essential criteria
* Approachable, self- motivated, polite and enthusiastic
* Ability to maintain client/ patient confidentiality
* Willing to adapt to changing needs of service
* Ability to provide flexibility in work hours when required
Desirable criteria
* Calm under pressure
Other
Essential criteria
* Able to travel to all trust and mobile screening sites
Desirable criteria
* car driver with use of vehicle and full driving licence