We’re a global tech company that builds tools for the 3 billion people who keep the world moving – factory floor operators, baggage handlers, truck drivers, servers, store assistants. Our product improves everyday work, and we give new ideas room to grow fast without endless bureaucratic layers.
An awesome opportunity has arisen for a Senior Customer Success Manager to join our team. In this role you will partner with SafetyCulture customers as they transition from onboarding to long‑term success with the platform, building deep relationships and acting as an internal advocate with Sales and Product teams to continually improve the product and processes.
How You'll Spend Your Time
* Manage a book of business and ensure retention, net growth, and platform adoption within your portfolio.
* Seek and identify growth opportunities with discovery questions and creative solutions that broaden the impact of SafetyCulture.
* Build and maintain strong relationships with key customer and business stakeholders.
* Develop and execute comprehensive strategies to retain and grow your customers.
* Align key results to tangible business outcomes and establish ROI.
* Deliver training and best practices as customers expand and grow their teams.
* Command a strong understanding of our product functionality and translate business use cases to existing features, while identifying new ways to work with new features.
* Advocate for customers internally and support product development with deep customer insight.
About You
* Prior experience as a Customer Success Manager for a SaaS product.
* Deep experience in construction, manufacturing, logistics, and/or infrastructure.
* Demonstrated ability to coach and mentor others as a senior team member.
* Background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.
* Persuasion and presentation skills, with the ability to communicate up and down an organization.
* Passion for building lasting relationships with customers and colleagues.
* Active listening skills and ability to understand customer pain points and take action.
* Enjoy working in a dynamic scale‑up organization that puts customers at the heart of everything we do.
Benefits
* Equity with high growth potential and a competitive salary.
* Flexible working arrangements with the option to work from home or local SafetyCulture offices.
* Professional and personal training and development opportunities (hackathons, workshops, lunch & learn sessions).
* Community involvement opportunities, open‑source work, talks, events, and experimentation with new technologies.
Additional Perks
* In‑house culinary crew serving daily breakfast, lunch, and snacks.
* Well‑being initiatives such as subsidised fitness programmes, EAP services, and generous parental leave policy.
* Quarterly celebrations and team events, including the annual Shiplt global offsite.
* Table tennis, board games, gym sessions, book club, and pet‑friendly offices.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout the recruitment process to create an even playing field for all candidates.
Even if you don’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don’t rule yourself out—hit that apply button if this job resonates with you.
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