We're hiring a Conference & Events Sales Office Manager to lead our busy C&E Sales Office.
This isn't just about taking bookings; it's about making sure every enquiry is handled properly, our clients are looked after, and the hotel maximises every opportunity for revenue. You'll manage the full process – from first contact to operational handover – while leading, coaching, and motivating a team that includes C&E Coordinators, a Wedding Coordinator, Supervisors and the Assistant Manager.
What you'll be doing
• Leading and developing the Conference & Events Sales Office team to hit budgets and KPIs
• Setting and managing the hotel's C&E sales strategy in partnership with the Revenue Director
• Overseeing all enquiries, quotations, proposals and negotiations to ensure business is commercially viable and converted effectively
• Building and maintaining strong client relationships to secure repeat business
• Managing function sheets and ensuring all departments are fully briefed for flawless event delivery
• Reviewing pricing, diary management and market trends to maximise occupancy and revenue
• Producing reports and keeping administration up to date (DTR, Prospect, Tentative, Weekly Status, meeting room utilisation, etc.)
What you'll bring
• Previous experience in a Conference & Events Sales Office Manager (or similar) role is essential
• Proven ability to lead and motivate a sales team to achieve targets
• Strong commercial and analytical skills – you understand market trends and know how to respond to them
• Excellent communication skills, confident negotiating with clients and working across departments
• Organised and detail-focused, able to stay calm under pressure
• Customer-focused with a track record of delivering high levels of guest service
This role will suit you if you're a Conference & Events Sales Office Manager who wants to take ownership of a high-performing team, make a visible impact on revenue, and build lasting client relationships.
The Pay & Benefits
• Salary: £40-45k dependent on experience
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Enjoy discounts on retail, travel and leisure through an exclusive benefits portal
• Earn extra cash through our employee referral scheme
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Access 24/7 health and wellbeing support through Hospitality Action
• Access your pay whenever you need it using Wagestream
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
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