Role: Accuracy Checking Technician/Pharmacy Technician Digital Services
Location: Remote
Salary: £13.50 - £14.42 per hour, DOE plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 40 hours per week, scheduled between Monday to Friday 8.30am -5.30pm
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
As an accredited Accuracy Checking Technician supporting our Digital Health Services division, you will play a key role in delivering efficient and effective administrative and clinical support across our digital pharmacy services. This includes completing stages 2 and 3 of the Discharge Medicines Service (DMS) and providing high‑quality patient care through the Pharmacy Contraception Service (PCS).
You will work closely with pharmacy teams and cross‑functional departments to uphold strong quality standards, ensure smooth day‑to‑day clinical operations, and contribute to a workplace culture that is professional, collaborative, and purpose‑driven. Through your attention to detail, patient focus, and commitment to service excellence, you will help ensure our patients receive a safe, seamless, and positive healthcare experience.
Why you’ll love working with us
We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.
Financial security & rewards
* Competitive contributory pension
* Occupational sick pay
* Long-service awards and refer-a-friend bonuses
* Professional registration fees covered (GPhC, NMC, CIPD and more)
* Cycle to Work and Green Car schemes (subject to eligibility)
Family-friendly
* Enhanced maternity and paternity pay
* Flexible hybrid working to help balance work and home life
Health & wellbeing
* Private healthcare insurance at discounted rates (Aviva)
* Employee Assistance Programme and in‑house mental health support
* Access to discounted gym memberships via Blue Light Card and benefits schemes
* Regular health and wellbeing initiatives
Career growth
* Strong commitment to CPD, training and professional development
Time off & flexibility
* 25 days’ annual leave, increasing with service
* Buy and sell holiday scheme
Everyday perks & exclusive discounts
* Blue Light Card and employee discount platform
* Exclusive discounts at The Springs, Leeds
* 25% off health & beauty purchases
* 25% off Pharmacy2U Private Online Doctor services
Culture & community
* Regular social events throughout the year
What you’ll be doing?
* Deliver stages 2 and 3 of the Discharge Medicines Service (DMS) as part of the Digital Health Services Team.
* Conduct Pharmacy Contraception Service (PCS) consultations following completion of all required training.
* Engage with patients daily via telephone, ensuring a consistently high standard of patient care and support.
* Provide administrative support for the New Medicine Service (NMS), DMS, PCS, and other business requirements as needed.
* Adhere to all legal, ethical, professional, and company standards at all times.
* Work effectively within a high‑volume environment, maintaining accuracy and efficiency.
* Achieve individual and team performance targets to support overall business objectives.
* Collaborate with key internal teams, including customer service, purchasing, operations, and pharmacists.
* Contribute to a positive workplace culture by helping maintain a fun, relaxed, and friendly environment.
Who are we looking for?
* Qualified Accuracy Checking Technician (or Pharmacy Technician with ACT module) and registered with the General Pharmaceutical Council
* Extensive experience working in a pharmacy environment (community or online), with a strong focus on accuracy and patient safety
* Excellent communication skills, strong customer service focus, and ability to work effectively both independently and as part of a team
* Highly organised, able to prioritise workload, and experienced working under pressure to meet tight deadlines
* Strong IT skills, including confidence with Excel and the ability to learn new systems quickly
* Demonstrates initiative, proactivity, and a commitment to ongoing professional development (CPD)
* Patient‑first mindset with professionalism, integrity, and respect for colleagues, suppliers, and partners
* Results‑driven, motivated to achieve KPIs, with ambition to learn and develop further (DMS Discharge Medicine Service knowledge desirable)
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
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