SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, with a Manchester office located in the city center, along with presence in Kansas City, Amsterdam, Manila, and Townsville.
We are expanding our technology platform with products that give front line workers a voice and provide leaders with visibility to make informed decisions in safety, quality, and continuous improvement. Our teams focus on the customer experience, asking: "How is this helping the customer?"
Opportunity
We are seeking a French-speaking Senior Customer Success Manager to join our team! This full-time, hybrid role based in Manchester involves driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and grow their partnership with SafetyCulture.
About You
* 10+ years of total work experience, including 5+ years in a customer-facing role, ideally with Enterprise customers or within an Enterprise-level organization
* Fluent in French and English
* Industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in these sectors
* Strong ability to build executive relationships and drive business value
* Experience leveraging data to inform strategies
* Excellent persuasion and presentation skills
* Active listening skills and customer pain point understanding
* Thrives in a fast-paced environment
* Bonus: proficiency in German
Responsibilities
* Serve as a strategic partner to enterprise customers, helping them adopt and maximize our solutions
* Understand customer objectives and industry needs to drive success
* Own customer retention, ensuring renewals and reducing churn
* Identify growth opportunities and collaborate with Sales for expansion
* Provide industry-specific insights and recommendations
* Advocate for customers internally, influencing product development
* Develop industry-specific playbooks, collateral, and case studies
Our Culture & Benefits
We value people and growth, offering:
* Equity with high growth potential and competitive salary
* Flexible working arrangements (remote and office)
* Training and development opportunities, hackathons, workshops, Lunch & Learns
* Community involvement, open source work, tech talks, and events
Additional perks include:
* In-house culinary team with daily meals and snacks
* Wellbeing initiatives: subsidized fitness, EAP, parental leave
* Team events, including global offsite
* Recreational activities: table tennis, board games, gym, book club, pet-friendly offices
We are committed to diversity and inclusion, making reasonable adjustments to ensure an equitable recruitment process. We encourage candidates who resonate with this role to apply, even if they don't meet all listed requirements.
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