Responsibilities
* To provide patient focused and high quality clerical support to the Respiratory Diagnostic Department.
* All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.
* To make appointments according to clinical need.
* To ensure patients that need another appointment will be accommodated.
* All notes/referrals needed for clinics will be found, reports filed in them and notes tracked to the appropriate person for next appointment.
* To help make the department run as smoothly as possible.
* To deal with phone queries regarding all aspects of Respiratory investigations.
* To type sleep study results letters and send to external stakeholders, To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical nee
* Maintain a waiting list of patients waiting for investigations, who can't be appointed straight away.
* Appoint extra clinics to help bring the waiting times down to be acceptable level.
* Answering telephone queries and if necessary transferring calls to an appropriate member of staff.
* To undertake other clerical duties as required, appropriate to the grading.
* To cover reception when needed.
* To type sleep study results letters and send to external stakeholders. Upload to timeline.
* Work within the contraints of the DATA Protection Act and attend all mandatory training as required.
* To attend all in-house training courses as required, enabling the delivery of new service developments/changes.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confidence that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
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