Job Title: Sales Coordinator
Location: London, UK
Reports to: Sales Manager
Are you a detail-driven multitasker who thrives in a fast-paced, customer-focused environment?
We’re looking for a Sales Coordinator to join our team and play a key role in keeping our sales operations running smoothly from quote to delivery.
At Liang & Eimil, we’re a leading B2B furniture designer and wholesaler, supplying design-led residential and commercial furniture solutions A&D business, to retailers, dealers, and hospitality projects across the UK and beyond. Our team is passionate about product quality, customer relationships, and operational excellence and we’re looking for someone who shares that same drive.
What You’ll Do
You’ll be the link between our customers, sales team, and operations— ensuring that every order is handled with care and precision.
Key responsibilities include:
Inbound Project & Pipeline Support
* Act as the primary point-of-contact for inbound A&D enquiries
* Triage requests for pricing, samples, and product information
* Follow up on quotes, samples, and decisions to prevent project stalls
* Maintain communication with designers on active projects (no outbound prospecting)
* Track specification status and flag risks (VE, substitutions, delays) to the Sales Manager
* Update CRM/project pipelines with accurate status, dates, and notes
* Support regional sales managers with lead generation and client follow-up.
Customer Experience & Relationship Continuity
* Respond promptly to A&D clients and trade partners
* Ensure designers feel supported between field visits
* Coordinate sample dispatches and manage sample returns when needed
* Provide clear product details, availability, and lead times
* Escalate technical or commercial queries to the RSM when needed
Order Management & Internal Coordination
* Prepare quotes, revisions, pro-formas, and sales documentation
* Process confirmed orders accurately and Coordinate with the warehouse and external transport partners to ensure timely deliveries
* Monitor delivery timelines and proactively communicate with customers
* Manage customer claims, coordinating replacements, returns, or credits efficiently
* Provide sales reports, forecasting updates, and activity summaries to management
* Maintain accurate CRM records (company data, contacts, pricing, project notes)
* Work with internal teams to ensure resolutions meet service standards
Success in This Role Looks Like:
* A&D clients feel supported and receive timely responses
* Quotes, samples, and active specs do not stall or go cold
* Claims, replacements, and returns are handled smoothly
* Deliveries land on time and expectations are well-managed
* Regional pipeline and CRM data stay accurate and current
* Sales Managers spend more time hunting and less time on admin
* The region maintains high continuity and customer satisfaction
Skills and Experience:
We’re looking for someone with a strong mix of organisational ability, commercial awareness, and a collaborative mindset.
* Minimum 3 years of experience in a sales support/consultant, project coordination, or client service role ideally within the furniture, interiors, or design industry.
* Exceptional attention to detail with strong administrative and organisational skills.
* Confident communicator with a professional manner when liaising with both clients and internal teams.
* Proficient in Microsoft Office and CRM systems (HubSpot experience is advantageous).
* Ability to manage multiple projects simultaneously while maintaining accuracy and composure.
* A collaborative, proactive team player with a passion for design and a commitment to delivering excellent client experiences.
* You’re very motivated to deliver strong sales performance and accelerate your career growth.
* Experience in similar role in furniture and interior product wholesale is a plus.
This role is based across two locations: our Shoreditch showroom and our head office in Enfield. You will be working 3 days in our Head Office and 2 days in our Shoreditch Showroom.
Why Join Us?
At Liang & Eimil, you’ll be part of a team that values initiative, teamwork, and growth. We’re an established brand with a forward-thinking mindset — proud of our products, our partnerships, and our people and we offer
* Competitive salary, dependent on experience.
* Opportunities for professional development within a global design brand (progression to be a sales executive as the first step).
* Employee discounts on Liang & Eimil beautiful products.
* Exposure to many of the UK’s leading residential, workplace, and hospitality projects.
If you’re looking to grow your career in a collaborative, design-led, and customer-focused business, we’d love to hear from you.