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Kratos Analytical is a global leader in surface analysis instrumentation. Our XPS systems are installed in leading universities and research centers worldwide, working on diverse materials challenges such as biomaterials development, carbon capture for net-zero targets, and EV battery development.
An opportunity exists to join our Customer Support Team at our Manchester HQ as a Customer Support Service Engineer, with frequent travel (~50%) to continental Europe and occasionally further afield. The role suits a customer-facing candidate, comfortable with operating and maintaining complex instrumentation, and passionate about travel.
Responsibilities
1. Install upgrades, deliver warranty work, perform ad-hoc maintenance, and conduct planned preventative maintenance visits on customer sites.
2. Test repaired units before returning them to customers.
3. Obtain customer acceptance for all completed work.
4. Provide technical support to customers.
5. Offer appropriate training to customers.
6. Support continuous improvement initiatives through close interaction with R&D.
Qualifications
* Degree in Electronics, Physics, or Mechanical Engineering, preferably with experience in scientific instrumentation. Essential.
Experience
* Knowledge of techniques such as X-ray Photoelectron Spectroscopy and a background in scientific instrumentation is advantageous.
Skills
* Excellent problem-solving skills.
* Good time management.
* Strong communication skills at all levels.
* Customer service skills and a professional demeanor in customer-facing environments.
Additional Requirements
* Full, clean UK driving license. Essential.
Note: Upon successful completion of probation, a frequent traveler allowance will be added to your salary.
We encourage passionate candidates who believe they can add value to our team to apply, even if they do not meet every requirement.
Other Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Administrative and Support Services
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